Refund policy

Return & Refund Policy

Last Updated: July 21, 2026

At Shalora, every order is prepared and dispatched with the utmost care to ensure you receive your product in perfect condition.

Eligible Returns

Unworn items with original tags attached may be returned within 30 days of delivery. Items must be in their original condition — unwashed, unaltered, and free of perfume, deodorant, or any signs of wear. To initiate a return, please contact our support team before sending any items back. We will confirm your eligibility and provide return instructions.

Non-Returnable Items

For hygiene reasons, we are unable to accept returns on swimwear, underwear, earrings, or any items that have been worn, washed, or altered.

Damaged or Defective Products

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost to you. Please include photos of the damaged item and packaging when reaching out.

Before You Order

We encourage you to review your order details, including size selection and shipping address, carefully before completing your purchase. Please refer to our size chart for guidance.

Contact Us

For all return and refund inquiries, please reach out to us at support@shalora.store — we are committed to ensuring you are fully satisfied with your purchase.

Email: support@shalora.store
Korvin Digital LLC
5830 E 2nd St, Ste 7000 #37163
Casper, WY 82609, United States