Frequently Asked Questions

Simply browse our collections, select your size and quantity, and add items to your cart. When you're ready, proceed to checkout, enter your shipping details, and complete your payment. You'll receive an order confirmation via email.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through Shopify Payments.

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us at support@shalora.store as soon as possible. We'll do our best to accommodate your request, but once an order has been shipped, changes can no longer be made.

Absolutely. All transactions are encrypted using SSL technology and processed through Shopify's PCI-compliant payment infrastructure. We never store your full credit card information on our servers.

We currently ship to the United States, Canada, the United Kingdom, and select international destinations. Shipping availability is shown at checkout based on your location.

Orders are processed within 1–3 business days. Standard delivery typically takes 7–10 business days for US orders and 7–15 business days for international orders, depending on your location and customs processing.

We offer free worldwide shipping on all orders — no minimum purchase required.

Once your order has been shipped, you'll receive a confirmation email with a tracking number. You can use this number to follow your package's journey directly through the carrier's website.

Orders shipped outside the United States may be subject to customs duties or import taxes imposed by your local authorities. These charges are the responsibility of the customer and are not included in our prices or shipping costs.

We accept returns within 30 days of delivery. Items must be unworn, unwashed, unaltered, and have all original tags attached. To start a return, contact us at support@shalora.store and we'll provide instructions.

For hygiene reasons, we cannot accept returns on swimwear, underwear, earrings, or any items that have been worn, washed, or altered from their original condition.

We're sorry to hear that. Please contact us within 7 days of delivery with photos of the damaged item and packaging. We'll arrange a free replacement or full refund — no return shipping needed on your end.

Once we receive and inspect your returned item, refunds are processed within 5–10 business days to your original payment method. You'll receive an email confirmation once the refund has been issued.

Each product page includes a detailed size chart. We recommend measuring yourself and comparing against our chart before ordering. If you're between sizes or unsure, feel free to contact our team — we're happy to help.

Our pieces are designed to fit true to size based on the measurements listed on each product page. Slight variations may occur depending on fabric and style. When in doubt, size up for a more relaxed fit.

We do our best to display colors as accurately as possible, but slight variations may occur due to differences in screen settings and lighting conditions. If you have any concerns about a specific color, please reach out before ordering.

Shalora is operated by Korvin Digital LLC, a company registered in Wyoming, United States. We're dedicated to bringing you curated, high-quality women's fashion at accessible prices — shipped directly to your door.

You can reach us anytime at support@shalora.store. Our team typically responds within 24 hours. You'll also find a contact form on our Contact page.